The best PBX systems provide a large number of phones, business hours, extension dialing, call tracking and monitoring, HD phone calls, call forwarding, call recording, custom voicemails, call queues, international and local lines, music on hold, desktop and mobile apps, and lots of other features. What makes these phone systems so popular is that they offer increased scalability and flexibility, cost savings, self-ownership and self-control, better security, greater personalization, organization-wide communication, and many other benefits. However, these days software-based cloud phone systems can deliver the same features and experience at a fraction of the cost. Originally PBX phone systems were only available to enterprises who could afford the massive hardware outlay required to operate one. PBX systems typically allow companies to contact people both inside and outside their organization over analog, digital, and internet protocol phones. Private branch exchange (PBX) systems have long been the preferred option for making and receiving phone calls in a business or different organizational environment.

The best PBX phone system for small business of 2023 in full: